Setting Up Your Instant On Secure Gateway

The Instant On gateway provides DHCP, DNS, traffic routing between LAN and WAN and firewall services for your network. It also supports configuration and establishment of a PPPoE connection with the ISP. There are two methods for connecting the Instant On gateway to the internet. For more information on the connection methods, see Direct and Indirect Connection.

Prerequisites

Before you begin to provision your Instant On gateway as a primary device, complete the following prerequisites:

• An active internet connection from your Internet Service Provider (ISP).
• In an indirect connection, the firewall must be disabled in the ISP provided Modem-Router. The Threat Management (Intrusion Detection and Prevention System) feature inspects all incoming and outgoing traffic routed through the gateway and blocks all the critical threats. For more information, see Threat Management.For more information, see Threat Management.
• In an indirect connection, configure the policy in the router to allow the public IP to reach the Instant On gateway.
• TCP ports 80 and 443 must be open and not blocked by the firewall.
• You must keep the Instant On gateway as the primary device for all the Instant On devices.
• Only one Instant On gateway is supported per site.

Configuring Your Instant On Gateway

To add your Instant On gateway to the network, follow these steps:

1. Connect the WAN port of the Instant On gateway to the ISP-provided modem using a standard Ethernet cable:
   • SG1004 Gateway – Use Port 4
   • SG2505P Gateway – Use Port 5
2. Connect other Instant On devices such as switches and access points to the LAN ports on the gateway:
   • SG1004 Gateway – Ports 1, 2, and 3
   • SG2505P Gateway – Ports 1, 2, 3, and 4
3. Power on the Instant On gateway.
4. Observe the LED lights on the Instant On gateway. It may take up to 10 minutes for new devices to complete up firmware updates and boot. The Instant On gateway is ready to be discovered by the Instant On mobile app when the LED light alternates between green and amber.

   Once onboarding is complete, connected devices such as switches and access points are automatically discovered through the LAN ports.

   By default, the configuration is set to automatic.
   To manually assign an IP address using the local web interface, proceed with Step 5 to Step 10.

5. Connect your laptop to a LAN port on the Instant On gateway using an Ethernet cable:
   • SG1004 Gateway – Ports 1, 2, or 3
   • SG2505P Gateway – Ports 1, 2, 3, or 4

   LAN ports are enabled by default.

6. Open a browser and access the local web page using the IP 172.30.1.1.

   By default, the Instant On gateway assigns an IP address via its built-in DHCP service.

   

7. In the IP Address Assignment section, select one of the following options:
   1. Automatic (default)—The DHCP server assigns an IP address for the gateway. Ensure that the IP address and subnet provided by your ISP do not conflict with the gateway's default management network (172.30.1.0/24). If there is a conflict, the gateway may lose internet connectivity, which will prevent it from completing the onboarding process.
   2. Static: Manually assign a static IP address by entering:
      1. IP address—The desired IP for the gateway
      2. Subnet mask—Network subnet
      3. Default gateway—IP address of the default gateway.
      4. DNS server—IP address of the DNS server.
   3. PPPoE—The ISP assigns an IP address for the gateway. To configure a PPPoE connection, specify the following parameters:
      • Username—Unique identifier provided by your ISP.
      • Password—A secret sequence of characters used to verify a username and grant access to the internet
      • MTU—Maximum Transmission Unit provided by your ISP.
8. In the DNS server assignment section, choose one of the following:
   • Automatic (default)—The DNS server details are assigned automatically
   • Static—Enter both Primary and Secondary DNS server addresses
9. In the Uplink VLAN section, select Tagged and enter a VLAN ID (between 2 and 4092)
10. Click Apply. The Gateway will Reboot to apply the configuration and receive an IP address.

    For PPPoE Setup:

    • Wait for the LED to flash green and orange, indicating a stable link.
    • The onboarding status displays "Waiting to be onboarded..."
    • This process may take an additional 5 minutes if a firmware upgrade occurs.
11. You can now proceed to create a new site and add devices. For more information, see:

    Setup a New Site using the Web Application

    Setup a New Site using the Mobile App.