Alerts
Alerts are triggered by the system when an unusual activity is observed with the network devices on the site.
The (
) icon appears on the title bar of the mobile app when there is a pending alert. The number of alerts in the system is displayed as a colored badge on top of the () icon. The color of the badge determines the severity of the alert present in the system. When there are no alerts present in the system or all the alerts have been acknowledged, the () icon will not appear in any of the title bars on the mobile app.
When there are multiple active alerts received by the application, the summary box in the page displays the active alerts with the highest severity in the system along with their color codes. For example: Major active alert takes the highest priority and is displayed in a red summary box. The page displays the list of active alerts in descending order of their severity and the order by which they should be acknowledged.
The table below shows the list of possible alerts:
|
Name |
Severity |
Description |
|---|---|---|
|
Software available |
Informational |
A new software has been released |
|
Site offline |
Major |
When all devices are offline |
|
Device offline |
Minor |
Minor at first, becomes major after 5 minutes |
|
Device underpowered |
Major |
When an AP does not receive enough power |
|
Device not updated |
Minor |
Device failed the software update after repeated attempts. Check that the device is connected. Check the configuration of network services (such as DHCP, DNS, and firewalls). Make sure the instant-on.hpe.com domain is allow-listed. Restart the device or Internet gateway. Review the software update status and try to reinstall the software version(click View software update/ Retry software update to open the Software page). |
|
Domain offline |
Major |
All connections to the domain are down (main site) |
|
Domain connection offline |
Minor |
The connection to the domain is down (connected site). Minor at first, becomes major after 5 minutes |
|
Stack member offline |
Minor |
Minor at first, becomes major after 5 minutes |
|
Stack members offline |
Minor |
Minor at first, becomes major after 5 minutes |
|
Stack offline |
Minor |
Minor at first, becomes major after 5 minutes |
|
Miswired stack |
Major |
Recabling does not allow the stack to function properly |
|
Stack topology changed |
Informational |
Recabling change the type of stack topology (ring vs daisy chain) |
|
Device power unit failure |
Major |
No longer delivering PoE |
|
Device power budget exceeded |
Minor |
Not enough power remaining in the budget |
|
Stack member power unit failure |
Major |
A stack member can no longer deliver PoE |
|
Stack members power unit failure |
Major |
Multiple stack members can no longer deliver POE |
|
Stack member power budget exceeded |
Minor |
Not enough power remaining in the budget for a stack member |
|
Stack members power budget exceeded |
Minor |
Not enough power remaining in the budget for stack members |
|
Stack member not updated |
Minor |
A stack member failed the software update after repeated attempts. Check that the device is connected. Check the configuration of network services (such as DHCP, DNS, and firewalls). Make sure the instant-on.hpe.com domain is allow-listed. Restart the device or Internet gateway. Review the software update status and try to reinstall the software version(click View software update/ Retry software update to open the Software page). |
|
Stack members not updated |
Minor |
Multiple stack members failed the software update. Check that the device is connected. Check the configuration of network services (such as DHCP, DNS, and firewalls). Make sure the instant-on.hpe.com domain is allow-listed. Restart the device or Internet gateway. Review the software update status and try to reinstall the software version(click View software update/ Retry software update to open the Software page). |
|
Watchlisted client offline |
Minor |
A watchlisted client went offline |
|
Uplink type changed |
Informational |
The device uplink has changed from a wired connection to an over-the-air connection |
|
Domain offline |
Major |
All tunnels are down (main site) |
|
Connection to domain offline |
Minor |
Tunnel down (connected site). |
|
WAN offline |
Minor |
WAN connection is offline. |
|
Incompatible device management VLAN |
Major |
The management VLAN provisioned on the device differs from the one configured on the site. The device is Suspended until the VLANs match. |
Alert Triggered When Instant On AP25 Access Point is Underpowered
The Instant On AP25 access points require a minimum power 802.3at (Class 4) to function properly. In an event where the device is underpowered, an alert is displayed on the Access Point Details page. The Radios section of the page also displays a warning after disabling the radio settings of the AP. The LED on the device continues to flash rapid amber until sufficient power supply is provided and turns to solid green.
When the underpowered AP25 access points is a mesh point, no alert or warning will be displayed on the Instant On application.
