Alerts

Alerts are triggered by the system when an unusual activity is observed with the network devices on the site.

To view the Alerts page, click the Alerts () tile on the site home page or from the navigation pane on the left.

The Overview tab in the Alerts page displays the list of alerts under the following:

Category	Description
Alert	Displays the short summary of the alert generated.
Severity	Displays the severity of the alert generated.
Source	Displays the network or device details for which the alert is generated.
State	Displays if the alert is active or cleared.
Raised	Displays the time at which the alert was received.
Cleared	Displays the time at which the alert was cleared.

The different types of alerts are classified as follows:

Table 1: Types of Alerts and its Severities
Alert Type (Severity)	Icon	Description
Major		The alerts classified as major are considered as the most severe by the system and prompt the user to take an immediate action. These alerts are triggered when there is a definite downtime of a device, synchronization failure, or when the Internet connectivity is down.
Minor		The alerts are classified as minor when a degradation in performance is observed, but without any downtime. These alerts are triggered when a system or device is overloaded, or a device MAC address is unauthorized.
Informational		The information alert indicates a change has occurred in the site topology, but there are no interruptions to the connectivity.

The color of the badge determines the severity of the alert present in the system. When there are no alerts present in the system or all the alerts have been acknowledged, the Alerts () tile on the site home page will display a No Active Alerts message.

The table below shows the list of possible alerts:

Table 2: List of Alerts
Name	Severity	Description
Software available	Informational	A new software has been released
Site offline	Major	When all devices are offline
Device offline	Minor	Minor at first, becomes major after 5 minutes
Device underpowered	Major	When an AP does not receive enough power
Device not updated	Minor	Device failed the software update after repeated attempts
Domain offline	Major	All connections to the domain are down (main site)
Domain connection offline	Minor	The connection to the domain is down (connected site). Minor at first, becomes major after 5 minutes
Stack member offline	Minor	Minor at first, becomes major after 5 minutes
Stack members offline	Minor	Minor at first, becomes major after 5 minutes
Stack offline	Minor	Minor at first, becomes major after 5 minutes
Miswired stack	Major	Recabling does not allow the stack to function properly
Stack topology changed	Informational	Recabling change the type of stack topology (ring vs daisy chain)
Device power unit failure	Major	No longer delivering PoE
Device power budget exceeded	Minor	Not enough power remaining in the budget
Stack member power unit failure	Major	A stack member can no longer deliver PoE
Stack members power unit failure	Major	Multiple stack members can no longer deliver POE
Stack member power budget exceeded	Minor	Not enough power remaining in the budget for a stack member
Stack members power budget exceeded	Minor	Not enough power remaining in the budget for stack members
Stack member not updated	Minor	A stack member failed the software update after repeated attempts
Stack members not updated	Minor	Multiple stack members failed the software update
Watchlisted client offline	Minor	A watchlisted client went offline
Uplink type changed	Informational	The device uplink has changed from a wired connection to an over-the-air connection
Domain offline	Major	All tunnels are down (main site)
Connection to domain offline	Minor	Tunnel down (connected site)
WAN offline	Minor	WAN connection is offline

Viewing Alert History

To view the Alert history, follow these steps:

Click the Alerts () tile on the Instant On home page, or click Alerts from the navigation pane on the left.
The Overview tab on the Alerts page displays the history of the alerts generated on the site. This list includes the active alerts and the ones that have been cleared.

When there are multiple active alerts received by the application, the Alerts tile on the home page displays the active alerts with the highest severity in the system along with their color codes. For example: Major active alert takes the highest priority and is displayed in a red summary box.
The Alerts page displays the list of active alerts in descending order of their severity and the order by which they should be acknowledged.

Alert Triggered When Instant On AP25 Access Point is Underpowered

The Instant On AP25 access points require a minimum power 802.3at (Class 4) to function properly. In an event where the device is underpowered, an alert is displayed on the Access Point Details page. The Radios section of the page also displays a warning after disabling the radio settings of the AP. The LED on the device continues to flash rapid amber until sufficient power supply is provided and turns to solid green.

When the underpowered AP25 access points is a mesh point, no alert or warning will be displayed on the Instant On application.