Support

The Support page allows you to generate a support identifier and device token. The support identifier and device token are then shared with HPE Networking Support personnel to run a diagnosis on your device.

Generating a Support Identifier and Device Token

To generate a support identifier and device token, follow these steps:

1. Click the site management icon () at the top-right corner of the UI screen. The Site Management page is displayed.
2. Click the Support section.
3. To generate a support identifier, click Get next to Get Support Identifier. The support identifier is used by HPE Networking Support personnel to access diagnostic and support information.
4. To generate a device token, click Get next to Get Device Token. The device token is used by HPE Networking Support personnel to access local device information.
5. Copy the support identifier and device token, and share them with HPE Networking Support personnel to run a diagnosis on your device.