Alerts

Alerts are triggered by the system when an unusual activity is observed with the domain.

To view the Alerts page, click the Alerts () tile on the domain details page or from the navigation pane on the left.

The Overview tab in the Alerts page displays the list of alerts under the following:

Category	Description
Alert	Displays the short summary of the alert generated.
Severity	Displays the severity of the alert generated.
Source	Displays site name for which the alert is generated.
State	Displays if the alert is active or cleared.
Raised	Displays the time at which the alert was received.
Cleared	Displays the time at which the alert was cleared.

The different types of alerts are classified as follows:

Table 1: Types of Alerts and its Severities
Alert Type (Severity)	Icon	Description
Major		The alerts classified as major are considered as the most severe by the system and prompt the user to take an immediate action.
Minor		The alerts are classified as minor when a degradation in performance is observed, but without any downtime. .
Informational		The information alert indicates a change has occurred in the domain, but there are no interruptions.

The color of the badge determines the severity of the alert present in the system. When there are no alerts present in the system or all the alerts have been acknowledged, the Alerts () tile on the site home page will display a No Active Alerts message.

The search bar allows your to use the search functionality to view a specific alert.

The table below shows the list of possible alerts:

Table 2: List of Alerts
Name	Severity	Condition	Description
Domain offline	Major	All tunnels are down (main site)	All connections to the domain are down (main site).
Connection to domain offline	Minor	Tunnel down (connected site)	The connection to the domain is down (connected site). Minor at first, becomes major after 5 min.
WAN offline	Minor	WAN connection is offline	A WAN connection is offline.

When there are multiple active alerts received by the application, the Alerts tile on the home page displays the active alerts with the highest severity in the system along with their color codes. For example: Major active alert takes the highest priority and is displayed in a red summary box.
The Alerts page displays the list of active alerts in descending order of their severity and the order by which they should be acknowledged.

Alert Details

You can view the additional details for an alert. Click on any alert in the table to view the details in the right side panel. The right panel displays the following information:

Severity
Source
Date and time the alert was raised
Date and time the alert was cleared
Time duration
Symptoms
Probable causes
Recommended Actions

Exporting the Alerts Table

The administrators can export the alerts table in a .csv format.

To export the alerts table, complete the following steps.

Click on the Actions drop-down.
Click Export.
Specify the location to save the export file and assign a name to the export file.
Click Save.
The alerts table is successfully exported. The downloaded .csv file contains alerts information such as severity, source, state, alerts generated time, and alert clear time.